According to the statement, Kuveyt Turk has added a new service to its digital services and now the company is rushing to the aid of its customers with the digital assistant Selim on its website, internet branch. In addition to financial transactions, digital assistant Selim, who instantly responds to questions asked by customers about Kuveyt Turk’s digital services and products, provides customers with a fast and reliable experience.
Kuveyt Turk, expert in dialog-based artificial intelligence applications, developed Selim the digital assistant with Sestek company. Selim fulfills the functions of understanding what customers mean by their expressions, answering their questions, making financial calculations and directing them to the menus of digital channels regarding transactions thanks to its natural language processing and interpretation features.
In addition, Selim continues to learn every day with the digital library and constantly improve himself. In addition to the website, internet branch and mobile branch, digital assistant Selim, who will be serving via WhatsApp in the near future, will also help customers by speaking.
‘’ Correct match rate is 97 percent. ‘’
Speaking in the statement, Kuveyt Turk General Manager Ufuk Uyan stated that they have taken pioneering steps in this field by closely following the changing customer expectations and digital developments. Noting that they are happy to be able to provide faster and more efficient service to customers with Selim, Uyan stated that with this solution, while increasing operational efficiency both at the point of service delivery and sales transactions, they also enable customers to easily receive services and products that meet their individual needs.
Uyan noted the following:
‘’ With Selim, we not only provide better service to our existing customers but also increase the number of our customers. Digital assistant Selim answered nearly 3 million questions in more than 1 million meetings so far. As a result, we observed a serious decrease of up to 34% in the questions sent to our digital channels for information purposes. In this way, we can provide a much more efficient service to our customers through our call centres. Selim’s 97 percent correct matching success in word-based searches reveals the success of this solution we have developed. We will increasingly continue our investments so that our digital assistant Selim is better equipped.’’
source: AA / translated by Melisa Karayusufoglu