AssisTT General Manager Haktan Saran said, “Our vision of providing agile solutions to changing and transforming customer habits and keeping our customers at the center of our every business played an important role in our being deemed worthy of an award.”
Turk Telekom’s customer experience company AssisTT returned from the 2020 Top Ranking Performers Awards, one of the most prestigious international organizations in the call center industry and held for the 15th time this year by Contact Center World, with two world championships.
According to Turk Telekom’s statement, AssisTT, which brought Turkey two world championships in the categories of ‘Best Contact Center (outsourced) – Best Call Center’ and ‘Best in Customer Service (outsorced) – Best Customer Services’ with Turksat KabloTV project, also reiterated its success in previous years. AssisTT won the first prize in the ‘Best Contact Center (outsourced)’ category for the third time.
AssisTT General Manager Haktan Saran, whose opinions were given in the statement, said:
“Within the scope of an international award program where 2 thousand applications from 70 countries competed, we became the first in the world in the ‘Best Call Center’ and ‘Best Customer Service’ categories. As a company that serves with the responsibility of being a strategic business partner of our customers and the goal of unique customer experience, we are delighted that our achievements are also registered on international platforms. Our vision of providing agile solutions to changing and transforming customer habits and keeping our customers at the center of our every business played an important role in our being deemed worthy of an award. We will continue to shape the future of the call center industry with the investments we make in technology, innovation, and the competencies of our teams. I sincerely thank all my teammates who have signed this great success.”
On the other hand, according to the statement, AssisTT won 2 first awards in the ‘Best Call Center’ and ‘Best Customer Service’ categories at the 2020 Top Ranking Performers Awards EMEA Regional Finals held by Contact Center World in November last year. Contact Center World determines the best among call center companies all over the world in the organization where hundreds of companies from dozens of countries come together every year.
Source: AA / Translated by Irem Yildiz